Privacy Policy

We collect information you provide directly when you:

• Fill out our contact form (name, phone number, email address, service needed, message)
• Call our business phone number
• Leave a voicemail

We also automatically collect basic website usage data through Google Analytics, including pages visited, time on site, and general location (city-level). We do not collect Social Security numbers, financial account information, or other sensitive personal data.

We use the information we collect to:

• Respond to your service requests and schedule appointments
• Send you a confirmation or follow-up about your inquiry
• Connect you with licensed, insured plumbing service providers in your area who can fulfill your request
• Improve our website and services
• Comply with legal obligations

When you submit a service request through our website or contact us by phone, we may share your contact information (name, phone number, email address) and service details with licensed, insured plumbing professionals in your area who can fulfill your request. These service providers are independent contractors, not employees of Waukegan Plumber Pros. By submitting a service request, you consent to this sharing.

We only share information necessary to fulfill your service request. We do not sell your personal information to data brokers, marketing companies, or any unrelated third parties.

We use the following third-party services to operate our business:

• Google Analytics — website traffic analysis (anonymized data)
• Cloudflare — website hosting and security
• Brevo — email notifications for service requests
• Twilio — phone call routing and voicemail

Each of these services has its own privacy policy governing how they handle data.

We retain your contact information and service request details for as long as necessary to provide our services and comply with legal obligations. Call logs and voicemail recordings are retained for up to 12 months. You may request deletion of your personal data at any time by contacting us.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any future communications

To exercise any of these rights, contact us at [email protected] or call (847) 750-4509.

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Waukegan Plumber Pros Waukegan, IL 60085 Phone: (847) 750-4509 Email: [email protected]